Project Online Support page
While investing in Microsoft services, the most essential thing is to build a support base for your projects.
In a process of collaboration with our customers’ teams, GLMS provides prompt support for Project Online or your solutions built on Microsoft Project Server. This procedure guarantees that your Microsoft PPM solution will work properly for all users at your business.
When it comes to project management assistance, one size does not fit all. Very diverse support models may be used, depending on your company’s IT configuration, technical and procedural expertise, size and complexity of your implementation, and finally your degree of expectations.
GLMS provides a network that spans the whole spectrum of Project Online, we record every stage of support request in its global service database for each of the models that are accessible.
Key Benefits of Integrating Atlassian JIRA and Microsoft Project
- Technical assistance for IT inquiries about functionality and system integration.
- Work on resource profiles or maintenance with stakeholders.
- Control the demand for resources on pipeline projects.
- Levels one and two assistance for all users.
- Timesheets are submitted on behalf of users when they are absent or unable to do so.
- Manage the launch of a project throughout its lifecycle.
- Timely support so that your team may concentrate on their strengths.
- Encourage growth by offering advice on how to apply Microsoft's guidelines.
- Help resolve the most urgent concerns within 8-10 business hours.
- Make proactive service updates and patches accessible to address identified problems.
- If applicable, keep the software up to date so that it complies with any laws or state rules.